Our policy lasts 30 days. If 30 days have passed since you received your order, unfortunately we can’t offer you a refund or exchange.
We only accept refunds if the product received is damaged or does not match the description.
If you receive an order that is either damaged or does not match the description, you must contact us by clicking 'Contact Us' on our website.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Please then contact your bank, as in most cases, refunds (especially from overseas) take a lot longer to reach your account.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking 'Contact Us' on our website.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by clicking 'Contact Us' on our website.
To return your product, please contact us by clicking 'Contact Us' on our website.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.